Google Workspace · Promo code help
Promo code not working? Check these first.
Most promo code problems come from one of a few simple causes. Work through this list before you contact anyone.
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Quick answer
The usual causes are a code for a different plan, a code that has expired, an account that isn't new, or a code entered after the first payment. Fix those and most codes go through.
Check these, in this order
Match the plan
Codes are made for one plan. A Business Standard code won't work on Business Starter or Plus. Choose the matching plan.
Check the expiry date
Every code has a redeem-by date. Ours is shown with your code.
New customers only
Codes are for businesses signing up for the first time. An existing or past Google Workspace account can't use them.
Enter it before your first payment
Add the code during sign-up, or in Admin console Billing before the trial ends and billing starts.
Check your country
Promotions aren't offered everywhere. If the code is refused at checkout, it may not be available where your account is set up.
Bought through a reseller?
Accounts billed by a reseller or partner can't use these codes. They only work on accounts you pay Google for directly.
One code only
Codes can't be combined with other offers or with each other.
Type it exactly
Copy and paste the code, with no extra spaces before or after it.
Still not working?
Contact Google Workspace support from the Admin console with the code and the error message. If you got the code from us, tell us and we'll check it.
Questions
FAQ
- Why does Google say my code is invalid?
- Usually because it's for a different plan, has expired, or the account isn't new.
- Can I add a code after I've started paying?
- No. Codes must be added before the first payment.
- Can I get another code?
- We give one code per customer. If yours fails for a reason on our side, contact us and we'll look into it.
- Where do I get a code?
- New customers can request one on our promo code page.
Want it set up for you?
We set up Google Workspace for businesses across EMEA and the Gulf: domain, users, email migration, security and training.