Quick fixes · Help yourself
Fix it yourself.
Help yourself first. These guides show the checks we do on every call, in the order we do them, so most everyday problems are fixed in minutes without waiting for anyone.
Quick fixes
Pick your problem.
Printer not working?
Offline, stuck jobs, “driver unavailable” or printing for one person but not another. The checks to do in order, before anyone reinstalls drivers.
Fix the printer → LaptopsLaptop running slow?
Six checks, from startup apps and disk space to background sync and the drive itself. Find the real cause before reinstalling Windows.
Speed it up → Wi-FiCan’t connect to Wi-Fi?
Is it just you or the whole office? Passwords, the router and the one IP address check that saves hours.
Get back online → EmailEmail not syncing?
Mail not arriving, stuck in the Outbox or a calendar that won’t update. Six checks for Outlook, Gmail and phones.
Fix my email → AppsApp keeps crashing?
Freezing, closing on its own or not opening. From force-close and updates to repair, without reinstalling Windows.
Stop the crashes → Files“Access denied” on a shared folder?
Missing drive, “you need permission” or a link that won’t open. Find out if it’s access, the connection or the account.
Get access →Still stuck?
We’ll fix it for you.
If the steps didn’t work, it’s rarely your fault: the cause is usually a setting only an admin can see. Most problems are fixed remotely in one call.
Let's talk about your IT.
Whether something broke this morning or you're planning what comes next, we're ready to help.