Free tool · Fix it now
Get Remote Help.
We can fix many problems on your computer without a visit, wherever you are: Egypt, the Gulf, Europe or anywhere in the world. Start a secure session in a minute, and watch everything we do.
- Call or message us first.We’ll start a session and read you a short security code.
- Open Quick Assist.Press Ctrl + Windows + Q, or search the Start menu for Quick Assist. It comes with Windows 10 and 11.
- Under Get help, type the code we give you.Then choose Submit.
- Choose Allow to share your screen.You’ll see everything we do, and you can stop at any time with the Stop or Leave button.
- Call or message us first.We’ll send you a link to a small remote-support app.
- Open the link and run the app.There’s nothing to set up and no account to create.
- Allow screen access when your Mac asks.System Settings › Privacy & Security › Screen Recording and Accessibility: switch the app on, then reopen it.
- Read us the ID shown in the app.Accept our request and watch as we work. Close the app to end the session.
Questions
Frequently asked
- Can you see my files?
- Only what’s on your screen while the session is open. You watch everything, and you can end it at any time.
- Do I need to install anything on Windows?
- No. Quick Assist comes with Windows 10 and 11. If you can’t find it, it’s free in the Microsoft Store.
- What if someone calls me offering to fix my computer?
- Hang up. Never let anyone connect unless you contacted them first.
- What can’t be fixed remotely?
- Hardware faults, a computer that won’t start, or no internet at all. Then we’ll arrange a visit.
Meet your new AI & IT team.
Tell us how your business runs today. We’ll show you what to keep, what to fix and what to drop. The first conversation is free.