Common IT problems, fixed.

Twelve everyday problems

Find yours. Try the quick fix.

1. 01

   Passwords and locked accounts

   Try this first

   Check Caps Lock and the keyboard language, wait a few minutes before trying again, then use Forgot password.

   What WebOcloud does

   Turn on self-service reset and a backup sign-in method for everyone, so most lockouts fix themselves.

   Password & sign-in fixer →
2. 02

   Wi-Fi and internet drops

   Try this first

   Is it just you or everyone? Toggle Wi-Fi, restart the device, then the router.

   What WebOcloud does

   Find the real cause, often the router’s address pool or a weak access point, and fix it for the whole office.

   Network quick check →
3. 03

   Email not arriving or not syncing

   Try this first

   Check webmail first. Then the Outbox, a full mailbox and your rules.

   What WebOcloud does

   Check mailbox health, rules and company mail settings, and set up phones properly.

   Email not syncing guide →
4. 04

   Printer offline or jobs stuck

   Try this first

   Check the cable and paper, clear the print queue, and confirm you picked the right printer.

   What WebOcloud does

   Give printers fixed addresses and deploy them to every computer automatically.

   Printer guide →
5. 05

   Slow or freezing computer

   Try this first

   Close unused apps and tabs, restart, and free up disk space.

   What WebOcloud does

   Check the drive’s health and startup apps, and plan replacements before laptops fail.

   Laptop running slow guide →
6. 06

   Apps crashing

   Try this first

   Save, force-close, restart and install updates. Try a copy if only one file crashes.

   What WebOcloud does

   Find the add-in or damaged file behind it, and keep updates managed across the office.

   App keeps crashing guide →
7. 07

   “Access denied” on shared folders

   Try this first

   Check you’re signed in with your work account, then use Request access.

   What WebOcloud does

   Set up team folders with access by group, so starters and leavers are handled automatically.

   Shared folder guide →
8. 08

   Installing software

   Try this first

   Ask IT before installing anything. Use the company’s approved app list if you have one.

   What WebOcloud does

   Publish approved apps your staff can install themselves, with no admin password needed.

   Request software →
9. 09

   Two-step sign-in codes not arriving

   Try this first

   Check the phone’s time is set automatically, open the authenticator app, or choose Sign in another way.

   What WebOcloud does

   Make sure everyone has a backup method, and re-register lost phones quickly.

   Lost phone steps →
10. 10

    Meeting room camera, mic or screen

    Try this first

    Join five minutes early, reseat the HDMI or USB-C cable and pick the right devices in the app.

    What WebOcloud does

    Set up meeting rooms so calls start with one click, and test them regularly.

    Meeting check →
11. 11

    Deleted files and emails

    Try this first

    Check the Recycle bin or Trash straight away. Time limits apply.

    What WebOcloud does

    Keep backups you’ve actually tested, so nothing important depends on a Trash folder.

    Recover a deleted file →
12. 12

    Clicked a suspicious link

    Try this first

    Don’t click anything else. Tell IT and change your password from another device.

    What WebOcloud does

    Train staff, filter email and turn on two-step sign-in, so one click doesn’t become a breach.

    First-aid steps →