Can IT see my password?

No. Admins can reset it and set a temporary one, but they can’t see your current password.

Why does my account lock?

After several wrong passwords the account locks for a while to stop guessing attacks. Wrong keyboard language and Caps Lock are common causes.

How do I avoid losing access when I change phones?

Add a second sign-in method, like a backup phone number or saved backup codes, before you change phones.

Is anything I choose saved?

No. The guide runs in your browser. Nothing is sent unless you ask us for help.

Free tool · Fix it now

Password & Sign-In Fixer.

Forgot your password, locked out or lost your phone? Choose your account and the problem to get the steps to get back in.

Steps

Are you the admin?Turn on self-service password reset (Microsoft 365) or user password recovery (Google Workspace), and make sure everyone has a backup sign-in method. It removes most of these requests.

Next step

Still locked out?

If you’re our client or need an admin to step in, send this and we’ll help you get back in.

Questions

Frequently asked

Can IT see my password?: No. Admins can reset it and set a temporary one, but they can’t see your current password.
Why does my account lock?: After several wrong passwords the account locks for a while to stop guessing attacks. Wrong keyboard language and Caps Lock are common causes.
How do I avoid losing access when I change phones?: Add a second sign-in method, like a backup phone number or saved backup codes, before you change phones.
Is anything I choose saved?: No. The guide runs in your browser. Nothing is sent unless you ask us for help.

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