Wi-Fi & network support · Remote & on site

Can’t connect to Wi-Fi?

Before anyone resets the router or calls the internet provider, find out whether the problem is one laptop or the whole office. That one check saves hours.

Get Wi-Fi help now → Try these steps first

Wi-Fi troubleshooting

Check these six things, in this order.

  1. Is it just you?

    Check another phone or laptop on the same Wi-Fi. If they work, the problem is your device. If nothing connects, it is the router or the internet line.

  2. Toggle Wi-Fi and restart

    Turn Wi-Fi off and on, check airplane mode is off, then restart the laptop. This clears most temporary connection errors.

  3. Forget the network and re-enter the password

    Remove the saved network and join again. Check the password carefully: Caps Lock or the keyboard set to Arabic instead of English is a common cause.

  4. Restart the router or access point

    Unplug it for 30 seconds and plug it back in. Wait two to three minutes for it to start fully before testing.

  5. Check your IP address

    Run ipconfig in Command Prompt. An address starting with 169.254 means the laptop got no address from the router, usually a DHCP problem, not a broken laptop.

  6. Reset the network adapter

    Update the Wi-Fi driver, or use Network reset in Windows Settings. Do this last: you will need to rejoin every saved network afterwards.

Network quick check

Three commands that tell you what’s wrong.

The same first checks an IT technician runs. Type them, choose what you saw, and get a plain answer.

Press Windows, type cmd, press Enter, then type each line:

  1. ipconfigFind IPv4 Address under your Wi-Fi or Ethernet adapter.
  2. ping 8.8.8.8Can you reach the internet? Look for Reply from lines.
  3. ping google.comDo website names work? Look for replies again.

Questions

Wi-Fi FAQ

Why does it say connected, no internet?
Your laptop reached the Wi-Fi but not the internet. Either the internet line is down, or the laptop did not get a proper IP address. Check another device, then check the IP address.
Why does my Wi-Fi keep dropping?
Usually weak signal, interference from neighbouring networks, or power saving on the Wi-Fi adapter. Office access points placed and set up properly fix it.
Can you fix Wi-Fi problems remotely?
Often, yes. Driver, settings and router configuration problems can be fixed remotely. Weak coverage and cabling need an on-site visit.
Do you set up office Wi-Fi in Cairo and the Gulf?
Yes. We design and install office Wi-Fi and networks across Cairo, and support them remotely.

More quick fixes

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