Printer support · Remote & on site
Printer not working?
Before anyone deletes the printer or reinstalls drivers, check the network. Most office printers stop because of an unplugged cable or a missing IP address, a fix that takes minutes.
Office printer troubleshooting
Check these six things, in this order.
Print the network configuration page
From the printer menu, print the network or configuration report. It shows whether the printer has a network connection and an IP address.
No IP address? Check the cable
If the report shows no IP or "link down", the network cable is usually unplugged or loose at the printer or the wall. Reconnect it and print the report again.
Still no IP? Check the DHCP server
If the cable is fine, the router or server that hands out addresses (DHCP) may be down. Restart the router, or give the printer a fixed IP address.
Restart the print spooler
On Windows, open Services, find Print Spooler and restart it. This clears stuck print jobs that block everything behind them.
Check the printer is the default and online
In Printers & scanners, make sure the right printer is selected, not paused and not set to "use printer offline".
Only then reinstall the driver
Reinstalling drivers or removing the printer from the server is the last step, not the first. It often takes hours and rarely fixes a network problem.
Questions
Printer FAQ
- Why is my printer not working on the network?
- Most office printers stop working because they lost their network connection or IP address: an unplugged cable, a changed IP, or a DHCP server that is down. Print the network configuration page to check.
- Why does my printer say offline?
- The computer cannot reach the printer at its saved address. Check the cable and IP address, restart the print spooler, and turn off "use printer offline".
- Can you fix my printer remotely?
- Often, yes. Driver, spooler, queue and IP problems can be fixed remotely in minutes. Cable and hardware faults need a short on-site visit.
- Do you offer printer support in Cairo and the Gulf?
- Yes. We provide on-site printer and network support across Cairo, and remote support worldwide.
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Whether something broke this morning or you're planning what comes next, we're ready to help.